At Revlytec, we take pride in the quality and craftsmanship of our custom displays. Because each unit is uniquely made with your specific branding and URL, our policy is designed to be fair, transparent, and efficient.
1. Custom Orders & Final Sale
Every Revlytec display is custom-made to order. For this reason, all sales are final. We do not offer refunds, returns, or exchanges for “change of mind” or errors in the information (URLs or logos) provided by the customer.
2. Customer Responsibility
To ensure the best result, please verify the following before completing your order:
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Google URL: Ensure your link is correct and leads directly to your intended review page.
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Logo Quality: Upload a high-resolution file. We are not responsible for blurry prints resulting from low-quality uploads.
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Color Optimization: By ordering, you grant Revlytec permission to optimize your logo (e.g., inverting colors from black to white) to ensure the best visibility on your chosen stand.
3. Damages and Functional Defects
We stand behind our technology. If your display arrives with a functional defect or has been damaged during transit, we will provide a replacement at no cost to you.
The Replacement Process:
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Report: You must report any damage or defect to support@revlytec.com within 7 days of delivery.
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Digital Verification: To qualify for a replacement, simply email us a photo of the physical damage or a quick video demonstrating the technical issue. Fast Replacement: Once we verify the issue, a new unit will be produced and shipped to you immediately.
4. Cancellations
We offer a flexible cancellation window for our customers. You may cancel your order for a full refund within 2 days (48 hours) of purchase. After this 48-hour window, your order enters our production queue and can no longer be canceled or refunded. To request a cancellation, contact support@revlytec.com.
5. Intellectual Property
Any logos or assets uploaded to our site will be used solely for the fulfillment of your order. We do not claim ownership of your branding, nor will your assets be used for any purpose outside of creating your custom Revlytec display.